Posted by: Seattle Goodwill
Description
Seattle Goodwill's Job Training and Education program is looking for a Case Manager! Come be part of the Goodwill misson, and work hands on with the students that our program helps. Our Goodwill stores fund our job training program, so you would be working directly with the reason Goodwill is around!
Job Summary
The Case Manager is responsible for making an in-depth assessment of student’s needs and determines what resources are available to assist them. Responsible for case management, referral, goal setting and acts as an advocate/facilitator to help meet student needs.
Essential Functions
Provide case management to assigned students including establishing short and long term goal objectives, monitor their achievement through regular meetings, and identify barriers and steps necessary to overcome obstacles and direct advocacy as needed.
Complete intake assessment including all required forms and documents for student’s enrollment.
Maintain clear and accurate case notes of all significant interaction to student files.
Determine whether student needs would most appropriately be met through the provision of direct services utilizing Goodwill resources or by referral to another organization.
Provide services and/or referrals for needs such as housing, health care, childcare, chemical dependency, mental health, legal issues, immigration, domestic violence, budgeting, food, utilities assistance, transportation, further education, etc.
Follow up with providers to whom referrals have been made or that have made a commitment of resources to the student.
Provide job search advice and assistance to students, including finding openings, creating resumes and cover letters, and submitting applications.
Build professional relationships, including trust and respect, with students that facilitate successful outcomes.
Remain in contact with each student until their needs are met and/or their case is closed.
Maintain orderly and up-to-date files of assigned caseload in accordance with Seattle Goodwill policies.
Present individual cases in the monthly case review meeting and relay all pertinent student information to the Director of Job Training and Education.
Network with community based agencies to stay informed about area services and resources.
Actively participate in staff meetings, community events, and other departmental projects.
Other duties as assigned.
Minimum Job Requirements
Education:
Bachelor’s in social work or related field preferred; Associate’s degree or a combination of relevant experience and education in lieu of a degree are acceptable.
Experience:
Minimum 2 years social work, human services or case management experience required.
Specific Skills/Knowledge/Licenses Required: Knowledge of local community resources and agencies, as well as government benefit and immigration policies and procedures.
Ability to communicate and work effectively with students from a variety of economic, cultural, and ethnic backgrounds, physical and mental abilities and sexual
orientations and those with limited English skills.
Ability to read and interpret documents such as law enforcement reports, government or agency regulations and legal interpretations.
Ability to practice confidentiality at all times.
