POSITION DESCRIPTION:
The Program Director is responsible for the management and operation of a service enriched housing program, in accordance with the mission of Catholic Housing Services. Santa Teresita del Niño Jesús provides 25 units of permanent housing in West Seattle for families who are formerly homeless or at risk of becoming homeless. The program is designed to provide services to all tenants as well as enhanced services to Latino families. The Program Director must be bilingual in Spanish and English and be familiar with Latino culture.
The Program Director oversees housing operations and ensures delivery of supportive services. Responsibilities include maintaining compliance with public funder regulations, supervising site staff, ensuring compliance with safety and facility maintenance standards and regulations, and being accountable for sound financial management. The Program Director is responsible for ensuring that the property is operated in accordance with agency policies and procedures, and Fair Housing and Tenant-Landlord laws.
MAJOR DUTIES AND RESPONSIBILITIES:
CONTRACT COMPLIANCE AND REPORTING
1. Ensure compliance with all WSHFC and SHA regulations and requirements and any other contract or licensing requirements.
2. Ensure that program operation and documentation complies with contracts, auditing and all other applicable standards.
3. Ensure timely and accurate completion of all income certifications and annual re-certifications. Ensure that interim re-certifications are conducted as needed for tenants.
4. Develop and conduct ongoing review process to ensure that program standards are maintained.
5. Responsible for collecting, compiling and dispersal of all program reports as required.
6. Monitor program to ensure that set aside requirements are being met as required.
7. Prepare annual compliance report as required by Funders and submit to Division Director for final review and submission.
8. Complete quarterly billings/reports to Funders.
SUPERVISION/LEADERSHIP
1. In conjunction with Division Director and other staff, select and train all site staff.
2. Supervise all site staff, including Services staff, Maintenance, Janitor and Keyholder positions. Conduct annual performance reviews with all staff.
3. Coordinate with Santa Teresita staff regarding on-site social services.
4. Promote on-going training and support and ensure attendance at all CCS/CHS mandatory trainings for site employees.
5. Ensure compliance with all WSHFC, SHA, CTED and City of Seattle regulations and requirements.
6. Build relationships with local neighborhood and community representatives to further common goals.
7. Responsible for developing and safekeeping a workplace which values and supports a culturally and ethnically diverse work environment.
OCCUPANCY
1. Maintain occupancy standards by effective coordination and monitoring of unit turns, including efficient scheduling and use of vendors.
2. Maintain property Wait Lists in Boston Post in accordance with policy and eligibility requirements.
3. Communicate application procedures and eligibility requirements to applicants and prospective tenants.
4. Effectively lease units by coordinating marketing efforts for the properties, including advertising, networking and accommodating prospective tenants' schedules.
5. Process tenant applications and ensure that all necessary documentation for applications are provided for SHA and/or WSHFC.
6. Ensure that all applications and leases meet all City of Seattle, CTED, WSHFC, Sound Families and SHA contract obligations and regulations.
7. In conjunction with Division Director, update Lease including House Rules when determined by changes in the program, landlord tenant laws or funding requirements.
8. Execute lease agreements with tenants and provide orientation to the property.
9. Maintain accurate and organized tenant lease files per agency policy and procedures.
10. Ensure compliance with Fair Housing and Landlord Tenant laws.
11. Serve appropriate legal notices to tenants and process evictions per Washington State Landlord Tenant Law and applicable local laws.
12. Ensure compliance with all Federal Housing Standards to protect program from any unwarranted fines or audit findings.
13. Coordinate with Seattle Housing Authority and any other funder for unit inspections.
14. Ensure property curb appeal to meet agency standards.
RESIDENT RELATIONS
1. Promote resident retention by ensuring a strong commitment to customer satisfaction that includes appropriate communication and understanding of the population served.
2. Assist in the promotion of community among the residents of the program.
3. Respond to tenant complaints and issues promptly and seek resolution at the lowest level possible.
FISCAL MANAGEMENT
1. Prepare annual housing and services budget for the program in consultation with Division Director.
2. Monitor and control expenses within the constraints of the annual budget, including monitoring monthly financial statements and reviewing financial needs.
3. Submit requests for expenditures over $1000 to Division Director for approval.
4. Approve purchase of necessary equipment and supplies for operating, maintenance, equipment replacement and painting functions at the property.
5. Assist accounting staff with annual audits.
6. Accurately process invoices in a timely manner, and submit accounts payable for review and signature at least once per week.
7. Collect rent and other monies and make bank deposits in a timely manor.
8. Maintain property operations through the use of Boston Post software including tenant ledgers, cash receipts, transactions, delinquencies, move-ins and move-outs.
9. Oversee or perform month end procedures with assigned Property Accountant.
10. Report on property's performance as it relates to revenue, expenses and occupancy through a monthly manager report; review and follow up on delinquencies.
11. On a quarterly basis, submit bad debt write-offs for approval to Division Director.
FACILITIES MANAGEMENT
1. Review/plan long-term maintenance program for property including building systems and other components, building envelope, etc. in conjunction with Facilities Director, to ensure structural integrity.
2. Obtain bids from vendors as needed and consult with Facilities Director and Division Director in determining capital improvement projects and developing scope of work proposals as needed.
3. Ensure the daily, weekly, monthly and annual janitorial/maintenance duties are being performed per agency policy and procedures.
4. Conduct apartment and building inspections as required by Funders annually and on an as needed basis.
5. Accompany any representatives from any Funders or contract administrator during inspections of each property.
6. Maintain building security.
7. Submit service contracts to Division Director for review and approval by appropriate CHS staff.
8. Work with service contractors, e.g. landscape contract, pest control contract, etc., to ensure acceptable performance of the contract.
9. Respond to after-hour emergencies that may require management oversight.
10. Ensure the implementation/testing of each property's emergency preparedness plan and safety protocols.
OTHER
1. Maintain regular, scheduled office hours at the property.
2. Ensure response to after hours lock outs/emergencies as needed for the program.
3. Represent ownership of Santa Teresita to all funders and City representatives.
4. Develop and maintain partnership with organizations or agencies to support low-income family housing.
5. Successful completion of Tax Credit Compliance training within first year of employment.
6. Perform other job-related duties as assigned.
JOB CONDITIONS
This position requires work in an environment where there may be exposure to dust, cleaning supplies, paint and other products used in building maintenance. This is a residential community where there is cause to enter individual apartments, which may expose one to household odors including cigarette smoke, cooking smells, pet odors, etc. Other working conditions may include frequent interruptions, working alone, evening or weekend work, being on-call, working long hours during peak periods, extensive computer use, and interactions with individuals who are angry and/or dealing with mental health or substance abuse issues.
PHYSICAL AND MENTAL ACUITY REQUIREMENTS:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Able to hear telephone rings, phone and face-to face conversation and emergency alarms.
2. Able to speak clearly in person and on the telephone.
3. Able to hand write legibly.
4. Able to read normal size print and handwritten notes.
5. Able to sit for sustained periods of time.
6. Able to walk the entire building (including stairways) to monitor activities and respond to emergency situations.
7. Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
8. Regularly able to perform duties as assigned.
9. Able to make independent decisions and apply sound judgment in performing job duties.
MINIMUM QUALIFICATIONS:
1. BA in Human or Social Services or related field; OR AA or equivalent plus two years' experience working in direct Social Service; OR two years' experience in direct social service to low-income populations and two years' experience in low income residential property management.
2. One year working in low income housing or social service setting working directly with families, youth, homelessness and/or low-income individuals, and proven ability to interact with diverse populations.
3. Understanding of basic property management concepts, or ability to quickly learn and apply these skills.
4. Familiarity with Latino culture.
5. Skill in word processing and spreadsheet applications (Microsoft Office preferred) and use of the internet, and ability to learn property management software.
6. Strong commitment to positive customer service and treating employees and residents with dignity and respect.
7. Bilingual in English/Spanish, with ability to convey essentials of lease and occupancy requirements to residents.
8. Ability to communicate effectively both orally and in writing.
9. Ability to work independently, off-site from direct supervisor.
10. Must have reliable transportation, valid Driver's License and automobile insurance, and be able to comply with requirements of Employee Driving Policy.
11. Strong supervisory skills: hiring, coaching, training and evaluating.
12. Commitment to working within the mission, goals and values of Catholic Community Services and Catholic Housing Services.
PREFERRED QUALIFICATIONS:
1. BA in Human or Social Services or related field.
2. Experience in multifamily property management.
3. Experience with low income property management.
4. Experience with tax credit and/or Section 8 leasing paperwork and funding requirements.
5. Experience with special needs, particularly homelessness, chemical dependency, mental illness.
6. Experience working with families or children.
APPLICATION PROCEDURE:
Send resume and cover letter to: Catholic Housing Services
HR - STPD
100 23rd Ave. S
Seattle WA 98144
E-mail: jobs-aha@ccsww.org
Fax: 206-328-5053
Please visit our website: www.ccsww.org
Please let us know if you need special accommodations to apply or interview for this position.
CHS IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES DIVERSITY IN THE WORKPLACE
- Location: 2429 SW Holden Street Seattle WA 98106
- Compensation: $3,500.32 +/mo. DOE
- This is at a non-profit organization.
- Principals only. Recruiters, please don't contact this job poster.
- Phone calls about this job are ok.
- Please do not contact job poster about other services, products or commercial interests.
