Volunteer Services Manager - Learning Support
Posted by: Girl Scouts of Western Washington
Description
At Girl Scouts we know that given the opportunity, every girl can become a leader with the courage to act on her values, develop the ability to make clear decisions, and acquire the self-confidence to make a difference in the world around her. Girl Scouts helps girls grow courageous and strong through girl-driven programs, reflecting the ever-changing needs and interests of girls.
Girl Scouts of Western Washington (www.GirlScoutsWW.org) has a newly created position – Volunteer Services Manager – Learning Support! This position serves as a member of our Volunteer Services Team and will ensure volunteers receive a consistent, quality volunteer experience and will work with t our staff members to ensure they have the knowledge and tools to effectively support our fantastic volunteers! This position is the department lead for developing and implementing staff learning opportunities as they relate to volunteer support and for the development and implementation of a volunteer-based situational coach model. If you have experience with and a passion for adult learning, developing curriculum in an informal education delivery model and technology-supported learning we want to hear from you! Candidates with experience in multi-cultural environments are strongly encouraged to apply.
To apply, please send a cover letter and resume to hr@girlscoutsww.org. Please indicate this position title, your last name and where you saw this posting in the subject line of your e-mail.
Essential Functions
Primary:
Research, develop and/or revise short, culturally appropriate learning modules on a variety of topics that have been requested by staff and/or volunteers, and develop scripted models that can be facilitated by different staff and volunteers.
Lead Volunteer Services (VS) team in the development of culturally appropriate curriculum and delivery of in-services to staff on a variety of topics related to volunteer retention, on-going support and management. In-services may be delivered via workshops, online, GS University (online) modules, or a combination.
Work with the Volunteer Services (VS) staff on the implementation and monitoring of a Situational Coach model: volunteers are recruited and prepared to support other volunteers with specific, defined situations and concerns, e.g. effectively working with their troop’s parents, conflict resolution coaching for a specific situation.
Work in conjunction with other VS staff tasked with volunteer learning to develop online evaluation tools to assess workshops and other learning opportunities’ effectiveness 4-8 weeks after a volunteer has completed workshop learning opportunity.
Work in conjunction with other VS staff to develop a staff orientation that includes GSLE, intercultural considerations, working with volunteers, etc.
Consult in volunteer corrective action or termination, as well as serve as a neutral partner to staff and/or volunteers in navigating these situations.
Coordinate with the Pathways and other departments to maintain a comprehensive list of volunteer positions.
Secondary:
In conjunction with other departments, develop and implement strategies aimed at increasing retention through intercultural networking and/or mentoring and building and sustaining a pluralistic, high-quality core of volunteers who are truly engaged in support of the mission.
Special projects and other duties as assigned.
Qualifications:
- Bachelor’s degree or combination of related education and experience
- Two years’ experience managing/supervising volunteers--ideally in a multi-cultural environment-- including short term and intermittent volunteers.
- At least one year experience with curriculum writing for informal educational settings preferred.
- At least one year experience with developing and implementing video, podcast and other current technology-supported learning opportunities preferred.
- Demonstrated success working with volunteers and managing and leading teams, preferably in a multi-cultural environment
- Demonstrated success cultivating and working within culturally diverse communities
- Working knowledge of and experience with the situational leadership model and coaching preferred
- Fluency in Spanish, Mandarin, Russian or other non-English language frequently spoken in Western Washington preferred
- Excellent public speaking and writing skills
- Strong interpersonal skills to ensure effective interactions with individuals at all levels and backgrounds
- Availability to work varied hours, including nights and weekends as necessary
- Proficient with Outlook and Word and familiar with Excel and Access, or other database program
- Demonstrated ability to multi-task, prioritize deadlines, work independently, take initiative and maintain confidentiality
- Valid Washington State driver’s license, vehicle in working condition, proof of insurance, or the ability to fulfill timely and extensive travel requirements across widespread region.
- Effective conflict resolution skills
- Maintain membership in Girl Scouts of the United States of America
- Willingness and ability to take relevant Girl Scout courses offered by Girl Scouts of Western Washington as required.
- Satisfactory results from criminal background search
Girl Scouts is for every girl and we are committed to serving girls who face sometimes overwhelming obstacles through programs such as Girl Scouts Beyond Bars, serving the daughters of women in prison, Girl Scouts Fostering A Future, serving girls who are in foster care, Girl Scouting in the School Day meeting with girls in area elementary and middle schools and Skills For Life, serving girls in low income housing communities, many of whom are new to this country. We currently serve over 26,000 girls in partnership with nearly 13,000 volunteers throughout seventeen counties in western Washington. In addition to our headquarters, we operate field offices located in Bellevue, Bremerton, DuPont, Marysville, as well as six camp properties: Camp Lyle Mcleod and Camp St. Albans near Belfair, Camp Robbinswold on the Hood Canal, Camp Evergreen near Longview, Camp Klahanee near Hoquiam and Camp River Ranch, near Carnation.
Girl Scouts of Western Washington staff is committed to upholding the following values in our work:
Diversity
• Balance • Fun • Dependability • Stewardship • Respect • Integrity •
Transparency • Collaboration • Innovation • Dynamic
An Equal Opportunity Employer
How to apply
To apply, please send a cover letter and resume to hr@girlscoutsww.org. Please indicate this position title, your last name and where you saw this posting in the subject line of your e-mail.
