Resident Support Specialist (4220 Factoria Blvd, Bellevue WA 98006)
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Resident Support Specialist at Andrew's Glen
Job Description
2012
Imagine Housing is hiring one Resident Support Specialist for one of its newest properties, Andrew's Glen. The Resident Support Specialists are responsible for client assessment, intake, and case management for veterans, formerly homeless individuals and families, and other low-income people residing at Andrew's Glen. Andrew's Glen is a newly constructed forty unit property in Factoria. Twenty of the units are transitional housing (up to two years) for homeless veterans and are supported by the Veterans Administration's Grant and Per Diem Program. Ten of the units are permanent supportive housing for individuals and families transitioning out of homelessness. The remaining ten units are permanent subsidized housing for low-income families through the Section 8 program. As part of a three-person case management team, the Resident Support Specialist will provide comprehensive case management for residents, develop goal plans with residents, coordinate care with other service providers, assist residents in achieving short and long term goals, refer residents to other resources in the community as appropriate, and measure residents' outcomes. In addition to delivering supportive services to Andrew's Glen residents, the Case Managers will provide enriching classes for adults, community building activities, and youth programming. The Resident Support Specialist will act under the supervision of Andrew's Glen's Resident Support Supervisor.
Key Responsibilities
Case Management and Supportive Services
• Reach out to homeless veterans and other homeless individuals and families to alert them to the housing and service opportunities at Andrews' Glen;
• Assist prospective applicants with completing lease agreements and obtaining other supportive documents such as identification, social security card, etc as required by leasing agents/property;
• Establish and maintain collaborative working relationships with partnering service providers, homeless shelters, transitional housing programs and other community resources;
• Provide supportive case management and crisis management for residents at Andrew's Glen;
• Complete intakes, assessments, service plans, monitoring, linkage to appropriate community resources, follow up, appropriate discharge, and tracking;
• Keep track of updated information regarding tenant occupancy, move outs, and vacancies;
• Facilitate and coordinate supportive activities for residents with other program staff and partnering service providers including: employment assistance activities, such as job readiness training, resume preparation, interview practice, attending job fairs and networking with perspective employers; budgeting and money management training; health and wellness education, etc.;
• Help residents complete applications for public benefits, as appropriate; and
• Maintain thorough and complete records of residents' participation in supportive services and progress.
Reporting
• Track and record data on residents' participation in supportive services, progress on their service plans and goals, and impact of supportive services on residents;
• Participate in annual evaluation of the supportive services program at Andrew's Glen and implement needed improvements;
• Provide needed documentation for reports to program funders on a timely manner basis; and
• Complete HMIS and VA database entry and reporting, as required.
Other Responsibilities
• Attend weekly team case management meetings;
• Attend meetings with property management, as needed;
• Supervise volunteers to offer weekly activities, prepare and distribute welcome baskets and prepare community meals at Andrew's Glen and ensure back-up coverage, as necessary;
• Assist in identifying and participating in trainings needed to be effective as a case manager; and
• Perform other assigned duties in a timely and efficient matter.
Knowledge, Skills and Abilities Required
• Ability to work effectively with veterans, individuals, and families of diverse backgrounds and disabilities including physical, mental, substance abuse, and HIV/AIDS;
• Outstanding organizational, verbal and written communication skills;
• Ability to perform daily duties to achieve excepted outcomes and performance measures with minimal supervision;
• Knowledge of family and child resources and services in King County for homeless families, particularly families in recovery from drug and alcohol addiction;
• Ability to set and maintain boundaries with clients in a professional manner;
• Ability to communicate and work effectively with staff and clients from a variety of economic, cultural and ethnic backgrounds, with varying physical and mental abilities, and with different sexual orientations;
• Ability to work independently and as part of a team;
• Ability to make good decisions in crisis situations; and
• Strong time management and organizational skills and competency in use of personal computer, especially for word processing and generation of statistical information.
Minimum Requirements
• BA degree in social work or related field;
• A minimum of two years case management or similar experience in a human services setting;
• Experience working with veterans, the Bureau of Veterans Affairs, or other veterans organizations preferred;
• Experience working with people experiencing mental health issues, chemical health issues and homelessness;
• Ability and willingness to work a flexible schedule; and
• Valid Washington State Drivers License.
Work Schedule
The Resident Support Specialist positions are full-time hourly (non-exempt) positions. The work day will be Monday through Friday between the hours of 8:30 am and 5 pm except for two evenings each week, with start times adjusted accordingly. Some weekend work will be necessary. Regular daily (work week) presence is required.
Salary and Benefits
Salary will be based on experience. Benefits include paid holidays, sick and vacation leave, company paid medical, dental and life insurance and 401 (k) matching contribution.
To Apply:
By August 3, 2012, email a resume and cover letter with your salary requirements and description of specifically why you are an ideal candidate. Please send your resume and cover letter.
Job Description
2012
Imagine Housing is hiring one Resident Support Specialist for one of its newest properties, Andrew's Glen. The Resident Support Specialists are responsible for client assessment, intake, and case management for veterans, formerly homeless individuals and families, and other low-income people residing at Andrew's Glen. Andrew's Glen is a newly constructed forty unit property in Factoria. Twenty of the units are transitional housing (up to two years) for homeless veterans and are supported by the Veterans Administration's Grant and Per Diem Program. Ten of the units are permanent supportive housing for individuals and families transitioning out of homelessness. The remaining ten units are permanent subsidized housing for low-income families through the Section 8 program. As part of a three-person case management team, the Resident Support Specialist will provide comprehensive case management for residents, develop goal plans with residents, coordinate care with other service providers, assist residents in achieving short and long term goals, refer residents to other resources in the community as appropriate, and measure residents' outcomes. In addition to delivering supportive services to Andrew's Glen residents, the Case Managers will provide enriching classes for adults, community building activities, and youth programming. The Resident Support Specialist will act under the supervision of Andrew's Glen's Resident Support Supervisor.
Key Responsibilities
Case Management and Supportive Services
• Reach out to homeless veterans and other homeless individuals and families to alert them to the housing and service opportunities at Andrews' Glen;
• Assist prospective applicants with completing lease agreements and obtaining other supportive documents such as identification, social security card, etc as required by leasing agents/property;
• Establish and maintain collaborative working relationships with partnering service providers, homeless shelters, transitional housing programs and other community resources;
• Provide supportive case management and crisis management for residents at Andrew's Glen;
• Complete intakes, assessments, service plans, monitoring, linkage to appropriate community resources, follow up, appropriate discharge, and tracking;
• Keep track of updated information regarding tenant occupancy, move outs, and vacancies;
• Facilitate and coordinate supportive activities for residents with other program staff and partnering service providers including: employment assistance activities, such as job readiness training, resume preparation, interview practice, attending job fairs and networking with perspective employers; budgeting and money management training; health and wellness education, etc.;
• Help residents complete applications for public benefits, as appropriate; and
• Maintain thorough and complete records of residents' participation in supportive services and progress.
Reporting
• Track and record data on residents' participation in supportive services, progress on their service plans and goals, and impact of supportive services on residents;
• Participate in annual evaluation of the supportive services program at Andrew's Glen and implement needed improvements;
• Provide needed documentation for reports to program funders on a timely manner basis; and
• Complete HMIS and VA database entry and reporting, as required.
Other Responsibilities
• Attend weekly team case management meetings;
• Attend meetings with property management, as needed;
• Supervise volunteers to offer weekly activities, prepare and distribute welcome baskets and prepare community meals at Andrew's Glen and ensure back-up coverage, as necessary;
• Assist in identifying and participating in trainings needed to be effective as a case manager; and
• Perform other assigned duties in a timely and efficient matter.
Knowledge, Skills and Abilities Required
• Ability to work effectively with veterans, individuals, and families of diverse backgrounds and disabilities including physical, mental, substance abuse, and HIV/AIDS;
• Outstanding organizational, verbal and written communication skills;
• Ability to perform daily duties to achieve excepted outcomes and performance measures with minimal supervision;
• Knowledge of family and child resources and services in King County for homeless families, particularly families in recovery from drug and alcohol addiction;
• Ability to set and maintain boundaries with clients in a professional manner;
• Ability to communicate and work effectively with staff and clients from a variety of economic, cultural and ethnic backgrounds, with varying physical and mental abilities, and with different sexual orientations;
• Ability to work independently and as part of a team;
• Ability to make good decisions in crisis situations; and
• Strong time management and organizational skills and competency in use of personal computer, especially for word processing and generation of statistical information.
Minimum Requirements
• BA degree in social work or related field;
• A minimum of two years case management or similar experience in a human services setting;
• Experience working with veterans, the Bureau of Veterans Affairs, or other veterans organizations preferred;
• Experience working with people experiencing mental health issues, chemical health issues and homelessness;
• Ability and willingness to work a flexible schedule; and
• Valid Washington State Drivers License.
Work Schedule
The Resident Support Specialist positions are full-time hourly (non-exempt) positions. The work day will be Monday through Friday between the hours of 8:30 am and 5 pm except for two evenings each week, with start times adjusted accordingly. Some weekend work will be necessary. Regular daily (work week) presence is required.
Salary and Benefits
Salary will be based on experience. Benefits include paid holidays, sick and vacation leave, company paid medical, dental and life insurance and 401 (k) matching contribution.
To Apply:
By August 3, 2012, email a resume and cover letter with your salary requirements and description of specifically why you are an ideal candidate. Please send your resume and cover letter.
- Location: 4220 Factoria Blvd, Bellevue WA 98006
- Compensation: DOE
- This is at a non-profit organization.
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