Bike Works, the Seattle bike education and community-focused non-profit, is hiring for a summer position in our community bike shop. The position is approximately 40 hours per week (paid hourly), and runs from June 1, 2012 until August 31, 2012.
Bike Works serves people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities and religious beliefs. Bike Works actively recruits people of color and members of the LGBTQ community. Bike Works is committed to combating racism and oppression and seeks to do so in all areas of our organization, including within our community bike shop.
Job Overview
This is Customer Service/Mechanic position in our community bike shop will report to the Shop Director. This position will focus primarily on providing attentive, quality customer service in a small, fast-paced bike shop. In addition, this staff person will be asked to perform bike repairs as needed, especially walk-in repairs during busy summer days in the shop. The Bike Works community bike shop is a safe space for anyone, and aims to break down barriers so that anyone will feel comfortable and welcome in the bike shop, regardless of riding skill, mechanical knowledge, gender, race, sexuality, class, etc.
Primary Duties
• Deliver professional, accessible, and helpful customer service to a diverse customer base
• Perform bicycle repair, maintenance, and walk-in services on customer bicycles as needed
• Support daily bike shop operations
• Represent Bike Works in the neighborhood and act as a resource for the community
• Work in partnership with all Bike Works staff and community stakeholders to contribute to the organization's vision, participate in organization-wide programs, and help create a sustainable organizational culture
Desired Qualifications
• Excellent customer service skills (minimum three years of experience in busy retail setting)
• Solid foundation of bike knowledge with strong bike mechanical skills required
• Ability to work with youth and adults of diverse backgrounds
• Self-directed, energetic, flexible and personable
• Must be able to work independently and as part of a team
• Ability to work competently with computers, including Point of Sale software, word processor and spreadsheet applications.
• Strong interpersonal skills and a friendly outgoing attitude with a desire to work with the public
• Ability to mentor youth ages 16 to 18 in engaging and empowering apprenticeship relationship
• Ability to multi-task in a fast paced environment
Organizational Overview
Bike Works, based in Seattle, builds sustainable communities by educating youth and promoting bicycling. Bike Works has been working for kids, bikes, and community in Seattle since 1996. Our programs and services invest in young people and encourage bicycling through a community of adult volunteers. Our programs include Earn-a-Bike and weekly riding programs for youth, summer bike camps, a community bike shop, our annual Kids Bike Swap, adult classes and numerous volunteer opportunities. Our Bike Shop serves a large customer base with used bike sales, affordable repairs, and new and used parts and accessories. Each year approximately 300 youth, ages 9 to 17, participate in our programs and gain the skills and resources they need to translate lessons about confidence and leadership into their own lives. We also redistribute over 3,500 used bicycles annually to families in Seattle and internationally. We value and seek diverse team members who are passionate, innovative, collaborative, professional, fun, responsible and solution-oriented.
How to Apply
Please visit our website at www.bikeworks.org for more information about Bike Works. Email your resume, cover letter, and contact information for three references to the email address listed at the top of this listing. Position open until filled; applications received by April 30 will receive priority consideration.
- Location: Columbia City, South Seattle
- Compensation: $11 - $12 per hour, full-time non-exempt (starting salary depends on experience)
- This is at a non-profit organization.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
