The Hands On Children's Museum is an award-winning youth museum located in Olympia, Washington, serving more than 165,000 visitors annually. The Museum is consistently voted the "Best Place to Take Kids" and "Best Family Entertainment" by the regional community. The Museum is poised for a significant expansion in fall of 2012 to a destination facility on Olympia's waterfront. Our vision is to serve as the premier provider of interactive art and science education in Southwest Washington, and the community's gathering place for young children, their families, caregivers, and educators.
Museum Mission
The Hands On Children's Museum stimulates curiosity, creativity and learning through fun, interactive exhibits and programs for children, families and school groups.
Essential Job Functions:
As a key member of the Development, Operations and Business teams, this position manages, modifies and maintains a large and growing database of members, donors and visitors. Plays a key role in the organization's success by leveraging the full potential of the CRM Database, including establishing, teaching, and enforcing CRM best practices; creating and maintaining constituent records; and assuring data integrity. Designs queries and reporting systems for donor relations, membership, development, and marketing efforts. Requires an organized thoughtful approach to developing and implementing systems to support fundraising, business and operating efforts. Good communications skills with staff, donors and members a must.
Data Management --Administers the CRM software which consists of over 30,000 records. Organizes and shares data, establishes requirements for users, coordinates changes, trains new users and ensures database performance. Areas of responsibility include, but are not limited to:
• Provides software support for internal users of CRM software. Sets up and trains new users, disconnects users, identifies and merges duplicate data, responds to questions from users and escalates issues with software vendor as necessary.
• Works closely with all users to develop accurate, efficient processes for all areas of the software including Ticket Sales, Program Reservations, Volunteer Tracking, Donor Tracking, Event Management and Revenue Reporting;
• Create and maintain constituent records, manage existing and new codes and tables;
• Create and update policies to ensure data entry consistency and data integrity;
• Analyze information within the donor database and determine structures and elements needed for collection, storage and organization of information so that it can be used to further the Museum's mission;
• Extract data and produce reports from the database as needed using ad-hoc query building, export and mail merge functions;
• Prepare mailings lists for newsletters and other marketing campaigns;
• Develop and apply procedures to safeguard data security; and
• Perform ongoing research and testing to correct errors, monitor software performance and credibility and improve the Museum's data management policies and practices.
Development & Capital Campaign Support -- Maintain excellent, professional relationships with major donors, capital campaign committee members and board members. Areas of responsibility include, but are not limited to:
• Accurately record donations and prepare acknowledgements and other donor correspondence in a timely manner;
• Maintain master pledge log, track donor pledges and gifts, and prepare invoices to ensure pledges are met.
• Serve as primary registrar for a few key major events annually including Sand in the City® and the Imagine That! Breakfast.
Required Knowledge, Skills and Abilities:
• Bachelor's Degree preferred, relevant work experience may substitute.
• Experience with Blackbaud software (ALTRU, Raiser's Edge, Patron's Edge) or similar CRM software, Microsoft Word, Excel, and Outlook. Previous experience with Adobe Creative Suite a plus. The ability to troubleshoot and self-teach new computer programs is highly desirable.
• Must be task-oriented with an excellent sense of setting priorities, logistics, and objectivity. Must be highly organized and capable of handling a number of important issues simultaneously.
• Experience with non-profit fundraising or donor service a plus.
• Excellent customer service skills required.
• Excellent written and verbal communication skills to internal and external audiences.
• Excellent initiative and problem solving skills.
• Able to work independently with limited direction in a fast-paced environment with a great deal of flexibility.
• Ability to work in a team setting with a high degree of daily communication required. Must care about and value the viewpoints of the other team members and organizational mission.
This is a full-time position with core hours in the Museum on a Monday-Friday schedule, plus occasional weekend and evening work around special events and projects. Visit www.hocm.org for additional details.
To apply for this position, submit cover letter, resume and 3 references via e-mail by responding to this ad.
- Location: Olympia
- This is at a non-profit organization.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
