Location : Everett WA US 98208
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Compensation : 17.80 Per Hour
Education : High School or equivalent
Resident Services Coordinator II is a facilitator who:
Implement core programs and collect and record data to measure program outcomes
- Family properties - education (youth and adult), community, health and wellness, economic development
Identify human and community service needs of residents
Develop strategies to link residents with needed services, including assisting them to overcome various barriers that might impede access to those services
When other services are not available, may deliver direct services
Actively participate with other staff in management of the property
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
1. Implement core program/service components as outlined in the Resident Services (RS) program model for family properties
2. Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
3. Evaluate outcomes of regularly scheduled on-site programs and services as required.
4. Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc) in order to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
5. Report child, dependent adult, and elder abuse and neglect according to state law.
6. Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc) for residents.
7. Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
8. Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.
9. Be an active member of the site team, working collaboratively with the manager and other site staff to meet property needs and resolve resident problems.
10. Work collaboratively with the site team to develop annual property plans and engage residents in this process as a means to develop leadership skills.
11. Participate in the annual property and/or grant budget process and maintain accurate recording and tracking or related expenditures.
12. Collect information and document incidents that could potentially need follow-up by property staff and/or residents involved.
13. Actively collaborate with Resource Development and RS to share information and implement fundraising plans.
14. Recruit, orient, manage, and evaluate other RS staff as assigned.
15. Participate in Affordable Housing advocacy.
Job Requirements :
Education:
Bachelors degree in a related field preferred.
Experience:
Two years work experience in community development or social services required.
Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs preferred.
Experience supervising other staff also preferred. If working in a specialized program, knowledge and experience in that specialty required.
Abilities:
• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Develop effective working partnerships with religious, education and community groups and institutions.
• Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
• Must demonstrate a commitment to recognizing residents' knowledge and experience as a valuable resource.
• Motivate individuals and groups to actively participate and take leadership in efforts to improve the community and increase self-determination.
• Accurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals.
• Effectively facilitate meetings and community gatherings.
• Must demonstrate a high level of verbal, writing, and listening skills.
• Perform basic computer functions using Microsoft Word, Excel and Outlook.
• Must demonstrate a commitment to maintain confidentiality and to obtain appropriate release of information as necessary.
• Must demonstrate a basic understanding of how to work with people with mental health, disability, substance abuse and legal and financial issues.
• Effectively motivate and supervise other staff if applicable.
Apply on Careers Page of www.mercyhousing.org.
- Location: Everett
- Compensation: $17.80 per/hour
- This is at a non-profit organization.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
