Position Summary
This position is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with Big Brothers Big Sisters on the part of volunteers. The successful incumbent will produce positive outcomes in the following areas: match closure rate, frequency of match closures, average match length, volunteer rematch rate, and client satisfaction.
Position Responsibilities
1. Through scheduled in-person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible.
2. Supervise a caseload of up to 70 matched pairs of children and Big Brothers and Sisters.
3. Document and monitor all elements of match support and supervision.
4. Assess individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
5. Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
6. Develop, promote, and present activities and trainings that offer volunteers and children a variety of opportunities for group interaction and agency affiliation.
7. Implement and promote match activities to support ongoing volunteer involvement through individualized recognition, annual events, and reengagement strategies.
8. Ensure all program activities and procedures are in compliance with the Big Brothers Big Sisters Service Delivery Standards.
9. Establish, monitor and meet goals for match length and customer satisfaction. Utilizing identified Big Brother Big Sisters surveys, assess match impact on youth development.
10. Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for completion.
11. Share with development staff potential partnership relationships as discovered through volunteers' and parents' employers and affiliations.
12. Identify and promote re-engagement of volunteers as Bigs, board members, donors and in other volunteer capacities.
13. Attend weekly program and monthly all-staff meetings.
Job Qualifications
A minimum of 2 years of successful experience working in the field of social services. Experience in providing services and case management to at-risk youth and families. Minimum Bachelors degree in social services, human resources or related field preferred. Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel.
Work Environment
Routine office environment. Flexible work hours to meet customer needs.
Big Brothers Big Sisters of Southwest Washington recognizes diversity and inclusion as core values of the organization. We embrace diversity and inclusion in all of our services, governance structures, staffing, volunteer enrollment and selection, development of materials, and engagement of stakeholders.
- Location: West Olympia
- Compensation: Salary: $12 - $14/hr. D.O.E.
- This is a part-time job.
- This is at a non-profit organization.
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